Support

We're Here to Help

Have questions? Reach out via WhatsApp for instant support or browse our FAQs below.

💬

WhatsApp Support

Chat directly with our team for personalized help and order updates.

Chat Now →✉️

Email Us

For detailed queries, mail us and we'll respond within 24 hours.

support@chasma.com

📞

Call Us

Available Mon-Sat, 10 AM - 7 PM IST for phone support.

+91 81305 49006

Frequently Asked Questions

How do I place an order?

Simply browse our collection, select the frame you like, and tap "Buy on WhatsApp." This opens a pre-filled WhatsApp message. Send it, and our team will confirm your order, share payment details, and arrange delivery.

Can I get prescription lenses?

Yes! Share your prescription via WhatsApp after placing your order. We'll fit high-quality lenses with anti-glare and blue-cut coating at no extra charge.

What is your return policy?

We offer hassle-free 14-day returns. If you're not satisfied with your purchase, simply message us on WhatsApp and we'll arrange a free doorstep pickup with a full refund.

Do you offer COD (Cash on Delivery)?

Yes, we offer Cash on Delivery across India. You can choose COD during your WhatsApp conversation with our team.

How long does shipping take?

Standard delivery takes 3-5 business days across India. We also offer express delivery (1-2 days) for select pin codes. Shipping is free on all orders.

Shipping & Policies

🚚 Free Shipping

All orders ship free via our trusted logistics partners. You'll receive a tracking link on WhatsApp once your order is dispatched.

🔄 14-Day Returns

Not happy with your purchase? Return it within 14 days of delivery. We'll pick it up from your doorstep and process a full refund.

🛡️ 1-Year Warranty

Every frame comes with a 1-year warranty against manufacturing defects. If anything breaks, we replace it for free.

🔒 Secure Payments

We accept UPI, bank transfers, and COD. Payment details are shared securely over WhatsApp — no sensitive data stored.

Support Desk

Create a Support Ticket

Share the issue once and we'll route it internally with a ticket reference for follow-up.