Legal
Privacy Policy
This policy explains what customer data we collect, how we use it, and how we protect it across orders, prescriptions, and support conversations.
What We Collect
We collect the information needed to process orders and support customers, including name, contact details, shipping address, prescription details, and order history.
How We Use Your Data
- To process and deliver orders.
- To verify prescriptions and lens customization requests.
- To send order confirmations, support messages, and delivery updates.
- To improve site performance, customer support, and product discovery.
Payments and Security
Payment data should be handled only by approved payment providers. Chashma should not store full card details on its own servers. Access to operational data must be restricted to authorized staff only.
Data Sharing
We share customer data only with service providers needed for order fulfillment, payment processing, prescription handling, and customer support.
Your Rights
Customers may request correction or deletion of their account data, subject to legal and accounting record retention requirements.