Policies
Shipping Policy
Shipping commitments vary by location, stock availability, and whether your order includes prescription lens work.
Dispatch Timelines
Non-prescription orders typically dispatch faster than prescription orders. Prescription orders may require additional time for verification and lens fitting.
Delivery Coverage
We ship across India through third-party logistics partners. Delivery timelines vary by pin code and courier serviceability.
Tracking
Tracking details should be shared after dispatch through the customer's selected communication channel, such as email or WhatsApp.
Delivery Exceptions
Unexpected weather, courier disruption, or incomplete address information may delay delivery. Chashma is responsible for communicating material delays promptly.